Terms of Service

1. Acceptance of Terms

By accessing or using the Case Flow website and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Services. These Terms constitute a legally binding agreement between you and Case Flow ("we," "us," or "our").

2. Description of Services

Case Flow provides a platform that connects individuals who have been involved in automobile accidents ("Users" or "you") with qualified personal injury attorneys and law firms ("Legal Professionals"). We are not a law firm, and we do not provide legal advice. Our Services include this website, our contact form, and related communication services (phone calls, text messages, and emails) used to facilitate connections between Users and Legal Professionals.

3. Eligibility

You must be at least 18 years of age to use our Services. By using our Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

4. Contact Form Submission

When you submit information through our contact form, you represent that all information you provide is accurate, current, and complete. You agree not to submit false, misleading, or fraudulent information. We reserve the right to verify any information you submit and to refuse service if we determine that any information is inaccurate or fraudulent.

5. Consent to Communications (TCPA & SMS/Call Terms)

By submitting the contact form on our website, checking the consent checkbox, and clicking "Submit," you provide your express written consent under the Telephone Consumer Protection Act (TCPA), as amended, to receive the following communications from Case Flow, its agents, affiliates, and/or partner law firms at the phone number you provided:

Consent is not a condition of purchase or receiving any services. You are not required to provide consent to be contacted as a condition of obtaining any goods, services, property, or content.

How to Opt Out: You may revoke your consent at any time by any of the following methods:

Reply STOP to any text message to opt out of SMS communications. Reply HELP to any text message for assistance. Call us and request to be removed from our contact list. Email us at privacy@thecaseflow.com with the subject line "Opt Out."

Upon receiving your opt-out request, we will process it within 10 business days. Please note that opting out of communications will not affect any pending legal consultations or referrals already in progress.

6. SMS Program Terms

7. No Legal Advice or Attorney-Client Relationship

Case Flow is not a law firm and does not provide legal advice, legal representation, or legal services of any kind. No attorney-client relationship is created between you and Case Flow by using our Services or submitting information through our contact form. Any connection we facilitate between you and a Legal Professional does not constitute a recommendation, endorsement, or guarantee of the quality of legal services provided by that Legal Professional.

8. No Guarantee of Results

We do not guarantee that you will be matched with a Legal Professional, that any Legal Professional will accept your case, or that you will receive any particular outcome in any legal proceeding. Each Legal Professional exercises independent judgment in evaluating and accepting cases.

9. User Obligations

You agree to provide truthful and accurate information, to use our Services only for their intended purpose, not to submit the contact form on behalf of another person without their knowledge and explicit consent, not to use our Services for any unlawful purpose or in violation of any applicable law or regulation, and not to interfere with or disrupt the operation of our website or Services.

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Case Flow or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.

11. Limitation of Liability

To the maximum extent permitted by law, Case Flow shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Services, including but not limited to damages resulting from any Legal Professional's actions or inactions, any errors or omissions in the information you provide, any interruption or unavailability of our Services, or any unauthorized access to or alteration of your personal information.

12. Indemnification

You agree to indemnify, defend, and hold harmless Case Flow, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to your use of our Services, your violation of these Terms, or your violation of any rights of a third party.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or our Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in the State of Georgia. You waive any right to participate in a class action lawsuit or class-wide arbitration.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Effective Date" at the top of this page. Your continued use of our Services after any modifications constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact Us

If you have questions about these Terms, please contact us at: